Hypercom Equinox Credit Card Terminal Problems

Recently, Hypercom or Equinox credit card terminals have come to their EOL or end of life, due to firmware needing to be updated, when possible.  The firmware version is no longer able to allow processing.  If the Hypercom  Equinox credit card terminal will allow for a firmware update and it takes the update, one is in the clear.  The terminal typically stops processing after a restart or power cycle.  If one receives an error it may say something like, “Security Error” or “CA signing expiration in 0 days call for service”.  Call you processor immediately to see if the firmware can be updated.  Holds times have been lengthy for all processors, as this firmware/EOL affects all providers of credit card processing.

If one has a hypercom or equinox credit card terminal, please consider upgrading to an EMV machine, unless you are a hotel/motel with a folio processing file “check in/check out”.

EMV is more secure than magnetic stripe processing, provides fraud protection for the merchant, and allows for additional forms of payments to be accepted, such as Apple pay.


If you are considering upgrading to EMV, you may consider contacting us at DonUp.  We have been using the EMV credit card terminals since 1/1/2013 and have gathered valuable experience that we can pass along to help avoid any pitfalls for your business.  We have the right EMV credit card terminal solution for your business, whether you are a retail business or a restaurant.  Give us a call at 877.651.1655 and we will help discover what EMV solution is best for your business.

Protect Your Business from Retail Fraud- EMV

Fraud losses totaled $5.2 billion in the US or 7% of transactions according to a CNBC article from July 2015.  There is a proven way to help stop most of this fraud, EMV.  EMV stands for Euro, Mastercard, Visa and was the organization formed in Europe to bring EMV to Europe.  The organization includes all major card brands, today, and it is called EMVCO.

EMV Contactless Card on Ingenico 1CT

What is EMV?  Emv is a chip in credit cards.  That chip, instead of the magnetic strip on the back of cards, is used to communicate with the host to generate authorizations for sales.  The chip uses dynamic numbers to communicate with the expecting host.  If the dynamic number is different than the host expects, the transaction is declined.  It is a much more secure way to process transactions verses the magnetic stripe.

How does it help business owners?  In a retail environment, where cards are presented in a face to face environment, there is a liability switch happening and the deadline is October 1st, 2015.  Generally speaking, if the business has an EMV enabled device and accepts EMV payments, they have zero liability for in person or face to face transactions for reasons including, fraud, lost, stolen, non-activated.

Reasons for upgrading to EMV:

  1. Liability switch, 10/1/15- SAVE on Fraud
  2. More secure transactions
  3. Ability to add new forms of payment, such as NFC (Apple Pay)
  4. Reduction of PCI compliance requirements

The rush has been on to upgrade to EMV.  With the liability switch deadline October 1st, 2015, we have been extremely busy helping businesses understand their options for EMV and additional forms of payment.  We have excellent rates, that save you more money with our exclusive RATE LOCK and our equipment is protected by our Infinite Warranty.  Donup has been working with EMV terminals since January 2013.  Put our EMV expertise to work for your business and get peace of mind for your payment processing.  Give us a call today, 877.651.1655.

Jeremy Ochsner, ETA-CPP

Upgrade to an EMV Credit Card Terminal and get $100 Back

Upgrade to an EMV credit card terminal before 4/30/15 and you are eligible for a $100 rebate.  EMV credit card terminals are more secure and process a variety of payment methods, including EMV or chip enabled cards, NFC (Apple Pay), magstripe cards, and pin entry cards.

EMV is already here.  EMV chipped credit cards have been in Europe and Canada and other parts of the world for years now.  EMV enabled cards have been issued in small amounts here in the US.  However, that will pick up dramatically, when in October 2015, there is a liability switch happening.   The major card brands will reward whomever has the EMV technology by moving liability to the party who has less or has not invested in EMV on card-present transaction.  If both parties have the same technology, then the liability is the same as it is today.  Go to: http://www.emv-connection.com/emv-migration-driven-by-payment-brand-milestones/ for more information on EMV and the liability changes in October.

Protect your business with the newest EMV credit Card terminal and receive $100 back.  You must act quickly.

EMV Credit Card Terminal DonUp

Verifone Vx 520 EMV Credit Card Terminal

EMV Contactless Card on Ingenico 1CT

Ingenico EMV Credit Card Terminal










Here’s how it works:

#1  Purchase an EMV terminal

#2  Obtain your American Express account number from your processor or call 800-480-1222 to get the access code

#3  Go to this link: https://www209.americanexpress.com/merchant/services/en_US/landingPage?va=us-mer-fightfraud-EMV

#4  Enter the information

#5 Upload a photo of the sticker on the bottom of the EMV credit card terminal

Your rebate will show up soon.

Get more secure, fight fraud, and get $100 back with a new EMV credit card terminal and if you buy from DonUp, your EMV credit card terminal has our Infinite Warranty.

What Do Our Clients Think?

Money shows up the next day.
High ticket transactions are run with no issues or holding of funds.
If an issue arises, it is handled quickly- excellent customer service.
The money we saved, pays for our delivery truck.

Alan R.Nevada

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